Know Before You Close: A Free, Independent Financial Review
A built-in step in the Truehold process—because informed decisions are the best ones.
How It WorksWhy This Step Matters
A Smarter Way to Sell with Confidence
Selling your home is a major financial decision. We want you to feel confident that you understand every detail of your sale and lease agreement.
That's why we've partnered with Cambridge Credit Counseling, a government-certified, HUD-approved nonprofit, to provide an independent financial counseling session as part of our process.
The counselor conversation is mandatory but waivable and completely free of charge. Including this as part of your home sale process is an important part of Truehold's commitment to making every customer feel informed and secure in their transaction.
Get true peace of mind
you'll fully understand the details of your transaction.
We'll reinforce transparency
a third-party expert will review everything with you.
Make an informed decision
so you can move forward with confidence.
What to Expect from Your Session
Here's how the process works:
Time Commitment
Around 10 minutes, depending on your questions.
Who You'll Speak With
A government-certified, independent financial counselor, not affiliated with Truehold.
Scheduling
Once your home has passed inspection and your transaction is qualified, a HUD-certified financial counselor will contact you to schedule a brief call.
The Conversation
During the session, the counselor will walk you through the key details of your sale and lease agreement, ensuring everything is clear.
Your Decision, Your Choice
Once the call is completed, you'll confirm whether you'd like to move forward with the transaction or discuss any remaining questions with your Truehold representative.
Meet Our Partner
Cambridge Credit Counseling
We've partnered with Cambridge Credit Counseling, a trusted nonprofit with over 25 years of experience in financial education and housing counseling.
Learn more about Cambridge Credit CounselingCambridge is:
HUD-certified & government-approved
meets the highest standards of transparency.
Independent & unbiased
provides a free, clear transaction overview.
Experienced
has helped thousands of homeowners understand their financial options.
Is This Required?
Understanding Your Options
Transparency in every step of the process
We strongly encourage all customers to complete this step, but we understand that circumstances vary.
Standard Process
By default, this conversation is part of Truehold's process—a step designed to help you feel fully informed and empowered in your decision.
Waiver Option
However, participation is waivable. If a seller prefers not to complete the session, they can sign a formal waiver acknowledging their choice to opt out.
Still have questions? Your Truehold representative is here to help.
Frequently
asked questions
See all FAQs
Feel Confident in Your Home Sale
We're here to support you every step of the way