Renting with Truehold
You, Truehold, and your property manager will work together to keep your home in great shape.
We know transitioning from homeowner to renter can feel different, but we've got your back. Our property management partners are here to guide you every step of the way. Below is a breakdown of what Truehold handles, what your property manager covers, and what we ask of you. If you've rented before, much of this will feel familiar. Together, we'll keep your home a place of comfort and pride.
Our Partnership
Think of it as a team effort—everyone has their role, so you can enjoy your home stress-free.
What Truehold Handles
- •Property Insurance
- •Property Taxes
- •Property Management Contract
What Your Property Manager Covers
- •Essential Repairs
- •Safety & Compliance
- •Property Management Services
What We Ask of You
- •Basic Maintenance
- •Lawn Care & Landscaping
- •Being a Thoughtful Neighbor
- •Paying Rent & Utilities
Note: This is a general guide. Please refer to your lease agreement for detailed responsibilities.
What Truehold Handles
Property Insurance
As a renter, you no longer need to worry about securing or paying for property insurance, especially as costs rise.
Property Taxes
We handle all property tax payments, so you can enjoy your home without that financial burden.
Property Management Contract
We fund and contract a professional team to take care of essential repairs, collect lease payments, and ensure your home meets safety standards. Truehold stays involved to ensure you receive quality service. If you ever have issues with your property manager, our Resident Support Manager is here to help.
What Your Property Manager Handles
Essential Repairs
They'll handle the significant, costly repairs that keep your home in good condition.
Safety & Compliance
Our local managers ensure your home meets all safety and building regulations.
Rent Collection
Your property management team makes paying rent simple with their online portal.
What We Ask of You
Basic Maintenance
Your home needs regular upkeep, and while our property management partners are wonderful, we doubt you want them around all the time. That's why we ask you to manage everyday tasks to keep everything running smoothly:
- Use gas, electrical, and plumbing fixtures properly
- Replace light bulbs
- Change air filters regularly
- Address minor pests
- Keep drains clear of obstructions
- Remove snow and ice from walkways
- Take out trash and recycling
- Maintain clean and safe conditions in your home
- Clean up after pets and repair any damages caused by them
Lawn Care & Landscaping
We know your yard is a big part of what makes your home special. While our property managers handle fertilization and sprinkler maintenance, here's how you can help keep it looking its best:
- Mow the lawn
- Water plants
- Trim hedges and shrubs
- Rake leaves and remove debris
- Clear snow and ice from driveways and walkways
- Irrigate the foundation if required by local conditions
Being a Thoughtful Neighbor
Your home might be part of an HOA or follow local rules that help keep the community welcoming for everyone. Here are a few things to keep in mind:
- Care for landscaping
- Clean up after pets
- Store trash bins neatly and bring them out only before collection
- Park responsibly and observe speed limits
Utilities
As a renter in our community, it's up to you to set up, manage, and pay for utilities for your home, including:
- Electricity, water, and gas
- Trash and recycling services
- Internet and cable
- Sewage and stormwater
Our Commitment to You
Our property management partners are here to ensure you feel confident and comfortable in your home. Here's what you can expect:
Clear Communication: From payments to repairs, your property managers will keep things transparent and simple.
Expert Support: Our partners are experienced, knowledgeable, and here to help with any questions.
On-Call Assistance: Whether it's a small issue or something bigger, they're here to help.
What to Expect After Closing
Meet Your Property Managers: You'll be introduced to the local team who will guide you through rent payments, maintenance requests, and other key details.
Submit Maintenance Requests: Their straightforward online portal allows you to quickly report issues, ensuring essential repairs are handled promptly.
Track Payments and Requests: Keep track of rent payments and the status of your maintenance requests using your online portal.
We're Here to Help
We know renting might be new, but we're here to make it simple and stress-free. If you're a current renter and have any questions about your lease or working with your property management team, please reach out to our Resident Support Manager.
Email stay@truehold.com